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Help Desk Specialist

Location:Miami Lakes, FL
Salary Range:$17.00- $19.00 based on experience
Employment Type:Full Time
Location:The Graham Companies - Corporate
Description:

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

 

RESPONSIBILITIES INCLUDE:

  • Light network wiring, which includes wire termination
  • Ability to lift 25 lbs.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Respond to queries either in person or over the phone
  • Write training material
  • Train computer users
  • Maintain daily performance of computer systems
  • Respond to email messages for customers seeking help
  • Ask questions to determine nature of problem
  • Walk customer through problem-solving process
  • Install, modify, and repair computer hardware and software
  • Clean up computers
  • Run diagnostic programs to resolve problems
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Install computer peripherals for users
  • Follow up with customers to ensure issue has been resolved
  • Gain feedback from customers about computer usage
  • Run reports to determine malfunctions that continue to occur
  • Strong Organizational skills with attention to detail
  • Be on rotation for weeknight / weekend emergency support (As needed)

JOB REQUIREMENTS:

  • Equivalent combination of education and 3 years of experience
  • Associates degree from a College is preferred, with a concentration in IT discipline
  • Knowledge of AD, Microsoft Office 365 and Microsoft Servers
  • Knowledge of Apple IOS as it pertains to (iPhone, MacBook, iPad) a plus, but not required
  • Commercial and residential real estate background a plus, but not required
  • Experience with IT operations
  • Must possess good interpersonal skills that enable him/her to work effectively with different personalities and work challenges
  • Must have car to service various sites
  • Ability to work in an agile team

OUR BENEFITS INCLUDE:

  • Personal Time Off (PTO)
  • Holiday Pay
  • Health Benefits
  • Dental Care Benefits
  • Life Insurance Benefits
  • Short & Long Term Disability
  • Legal Plan
  • Athletic Club Memberships
  • Golf Club Memberships
  • Restaurant Discounts
  • Competitive Compensation
  • Employee Recognition and Service Awards Program
  • 401(k) plus company match
  • Pension Plan


Click to Apply 

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