Help Desk Specialist

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

RESPONSIBILITIES INCLUDE:

• Light network wiring, which includes wire termination
• Ability to lift 25 lbs.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to queries either in person or over the phone
• Write training material
• Train computer users
• Maintain daily performance of computer systems
• Respond to email messages for customers seeking help
• Ask questions to determine nature of problem
• Walk customer through problem-solving process
• Install, modify, and repair computer hardware and software
• Clean up computers
• Run diagnostic programs to resolve problems
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Install computer peripherals for users
• Follow up with customers to ensure issue has been resolved
• Gain feedback from customers about computer usage
• Run reports to determine malfunctions that continue to occur
• Strong Organizational skills with attention to detail
• Be on rotation for weeknight / weekend emergency support (As needed)

JOB REQUIREMENTS:

• Equivalent combination of education and 3 years of experience
• Associates degree from a College is preferred, with a concentration in IT discipline
• Knowledge of AD, Microsoft Office 365 and Microsoft Servers
• Knowledge of Apple IOS as it pertains to (iPhone, MacBook, iPad) a plus, but not required
• Commercial and residential real estate background a plus, but not required
• Experience with IT operations
• Must possess good interpersonal skills that enable him/her to work effectively with different personalities and work challenges
• Must have car to service various sites
• Ability to work in an agile team

OUR BENEFITS INCLUDE:

• Personal Time Off (PTO)
• Holiday Pay
• Health Benefits
• Dental Care Benefits
• Life Insurance Benefits
• Short & Long Term Disability
• Legal Plan
• Athletic Club Memberships
• Golf Club Memberships
• Restaurant Discounts
• Competitive Compensation
• Employee Recognition and Service Awards Program
• 401(k) plus company match
• Pension Plan