Search Jobs | Submit an Application | Go To MiamiLakes.com | Go To DonShulaHotel.com | Go To GrahamResidential.com | Home  

Member Service Manager

Location:Miami Lakes, FL
Salary Range:$30k- $33k (based on experience)
Employment Type:Full Time
Location:Shula’s Athletic Club
Description:

Oversees the daily operation of the front desk and housekeeping staff ensuring proper access control to the Athletic Club and establishes a productive work environment thus producing Raving Fan Service.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

Front Desk Tasks:

  • Directs daily work assignments of front desk staff.
  • Oversees the operation of the Front Desk (CSI – club software, access control, inventory, towels, telephone etiquette, social skills/greeting members, etc.)
  • Evaluates job performance of each Front Desk staff member
  • Discipling employees.
  • Appraising employees’ performance.
  • Conducts performance evaluations for employees, i.e, 90-days and Annual Performance Reviews.
  • Schedules Front Desk staff according to the business needs and budget
  • Maintains a safe & secure facility by limiting access to the Club through the front entrance
  • Fulfills MOD (Manager on Duty) shifts and covers front desk shifts only in emergency situations
  • Interviews, selects and trains employees.
  • Processes reports, maintains daily logs, reviews closing reports, etc.
  • Update Member Billing and offer tours to potential members if staff is unavailable

 

Housekeeping Tasks:

  • Interviews, selects and trains employees.
  • Directs daily work assignments of the Housekeeping Dept staff.
  • Schedules housekeeping staff according to business needs and budget.
  • Evaluates job performance of each housekeeping staff member
  • Discipling employees.
  • Appraising employees’ performance.
  • Conducts performance evaluations for employees, i.e, 90-days and Annual Performance Reviews.

 

Interdepartmental Tasks:

  •          Employee schedules entered in ADP by Friday at 2pm week before (Front Desk & Housekeeping)
  • Motivates staff, demonstrates teamwork and establishes a productive work environment for Front Desk and Housekeeping
  • Holds monthly team meetings for Front Desk and Housekeeping
  • Provides support to other departments as needed 

Misc. Tasks:

  • Facility walk-thru daily, inform and e-mail GM & AGM of findings
  • Resolves guest issues quickly, efficiently and courteously
  • Meets member services and department revenue goals/budget
  • Promotes Club Programs & Events
  • Practices & adheres to Raving Fan Service Standards
  • Demonstrates excellent customer service & communication skills
Qualifications:

Excellent communication skills, both verbally and in writing.  Must have the ability to prioritize, organize and follow through. Good problem-solving skills, strong interpersonal & time management skills, detailed oriented, and have a high degree of integrity.

 

REQUIRED EDUCATION AND EXPERIENCE

Associates degree

Minimum of 2 years customer service experience and supervising staff

 

PREFERRED EDUCATION AND EXPEREINCE

Bachelors degree in Hospitality Management, Business Administration or related field

3+ year’s customer service experience in a hotel environment or hospitality-oriented facility



This job is no longer active. Please click here to see current job listings.

Share this Job:


Sign Up for Job Alerts


Managed by Job Match LLC, All Rights Reserved - iApplicants™ Applicant Tracking System © Copyright 2005-2018 | admin