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Indigo Guest Service Supervisor

Location:Miami Lakes, FL
Salary Range:$12.50
Employment Type:Full Time
Location:Miami Lakes Hotel & Golf

Create Raving Fans with every guest this position comes in contact with and lead/develop Guest Service Agents/Special Services teams to do the same.


  • Maintain a detailed knowledge of the room rack, location and types of rooms, package plans, and hotel facilities
  • Maintain accurate room inventory, including all administration, coordination and successful execution of occupancy.
  • Ensure service standards are maintained, receiving and acting upon customer feedback and delivering “+1%”. 
  • Coaching, training and empowering the Team, using “one minute management” and delegating and prioritizing to maximize efficiency, so that we are providing raving fan service in the guest service areas.
  • Ability to organize and prioritize daily work; monitor progress against schedule and business demands; manage own time and time of the department
  • Responds to and handles guest problems and complaints immediately
  • Create employee schedules weekly and inputs into ADP for all departments
  • Runs/manage reports, i.e. EA’s, ED’s, OOO Rooms, Off Market rooms, high balance report, etc.
  • Assist accounting in adjustments, fixing errors, refunds, and posting payments
  • Input group rooming lists and handle group billing instructions and payment
  • Inform all departments about incoming groups and necessary responsibilities
  • Review GSR’s checklists to ensure completion
  • Post Laundry charges
  • Order supplies and maintain inventory monthly according to budget
  • Perform property walk-through daily to ensure cleanliness & upkeep
  • Be flexible always in order to cover the unexpected needs of Hotel and its outlets
  • Assists Sales Manager and General Manager with a variety of tasks including reports, finances, sales, etc.
  • Assist Sales Manager as marketing assistant with creating flyers for events
  • High knowledge of Property Management System (Opera PMS)
  • Create daily housekeeping task sheets and checkout reports
  • Check/Inspect rooms to housekeeping standards when necessary


Job requirements:


Must be alert, accurate, precise; strong ability to work with numbers.  Must be able to communicate very well verbally and in writing.  Must have great interpersonal skills and ability to lead/develop.  Must multi-task and work long hours.  Must be organized and detail oriented.  Must have high degree of integrity.  Excellent problem-solving skills.


  • 1 year in Front Office/Reservations role in Hospitality, preferably Front Office environment.
  • Must be computer literate
  • Must be able to drive a vehicle with a valid driver’s license.

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